Extra routes, additional drivers and a golf cart are helping the United Parcel Service (UPS) keep up with the high volume of packages being delivered in Letcher County during the holiday season.
On December 7, Whitesburg residents began seeing a UPS employee riding around downtown in a golf cart with a large wooden box attached to the back. Kyle Thacker, a seasonal driver, spends his workdays delivering packages to businesses on Main Street and homes located adjacent to downtown Whitesburg. Thacker will continue driving the golf cart to make stops that are close in proximity in Whitesburg through Christmas Eve.
By having a UPS employee deliver packages in a golf cart, Greg Mills, a UPS business manager, said residents receive packages earlier in the day.
“It just helps us provide better service to our customers and do it safely and efficiently,” said Mills.
This is the first holiday season UPS has used a golf cart in Whitesburg. UPS employees are also using the carts to deliver packages in Hazard, Pikeville, Prestonsburg, Hyden, Jackson and Paintsville. The carts were first tried out last year in Hazard, Prestonsburg and Pikeville.
Drivers with the most experience in the area travel in trucks in the more rural parts of the county. Additional drivers and routes have been added to keep up the increased shipments.
UPS will deliver more than 630 million packages worldwide in December, which is 10 percent increase from last December.
Tuesday, December 22, is expected to be the busiest delivery day, with 36 million packages to be delivered. That’s 417 packages to deliver each second.
Mills said it’s not too late to order presents and have them delivered on time. UPS will continue to deliver holiday packages through Christmas Eve. By using “next day air,” customers can order items as late as December 23 and have packages delivered on Christmas Eve.
Customers may visit www.ups.com and become a “UPS My Choice” member to customize deliveries by choosing when and where they want packages delivered.